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The Digital Office for Scottish Local Government has reached the end of its original three-year term since its inception in October 2016. All 32 Councils have committed in principle to extending the programme for another two years and an extensive review has taken place to ensure we adapt and produce a representative programme of work for our key stakeholders.


Today, 1 October 2019, we are delighted to publish our full Business Plan for 2019-21, prioviding details on our strategic context, priorities and brand new delivery model.




Our Vision for 2019 – 2021

Our vision is to drive Digital First approaches in Scottish Local Government by:

  • Scoping the representative needs of Scottish Local Government;

  • Shaping excellence in data, design, technology and innovation;

  • Shifting to user-centered services to deliver better outcomes for citizens, communities and councils;

  • Building capabilities by collaborating and sharing best practice, tools and guidance to help increase the capacity from within the sector;

  • Scaling suitable solutions to accelerate and reduce costs for Scottish Local Government’s digital transformation.

Our Focus

The Digital Office aims to be a centre of excellence in data, technology and digital, working with the councils to help them with their own transformation and ensuring they are creating top class digital services for citizens by:

  • Providing sector-wide digital leadership;

  • Developing better digital transformation capabilities;

  • Delivering sector-wide digital programmes;

  • Building stronger relationships with other sectors for digital transformation;

  • Developing standards for local government digital services.


Programmes of Work

Based upon the feedback from stakeholder engagement, the following portfolios for the Digital Office have been prioritised: 


Operating and Delivery Model

A brand-new operating model has been developed for the Digital Office to manage the above programme of work. This model seeks to provide greater clarity on the role of the Digital Office, the purpose of the programme of work and make it easier for Local Authorities to manage and commit resources.


Programme and Project Lifecycle

Core to the new operating model for the Digital Office and the programme of work is a phased 'Heartbeat' delivery model that intends to encapsulate the very diverse types of projects that have (and will continue to be) delivered within the Digital Partnership which at one end of the spectrum includes projects to influence stakeholders and share experiences, and at the other end to develop new ways of working, and redesign services and implement new technologies.


The aim of this phased delivery model is to make the transition through the lifecycle clearer in order to:

  • Set clearer expectations of the nature of the projects, and the products that would be delivered through them,

  • Make it clearer and easier to plan resources,

  • Provide clearer metrics that can be used to measure the progress and impact of the programme.

Heartbeat Marketing Packs

In the approaching weeks, we will introduce our new 'Heartbeat Marketing Packs', which will act as a 'recruitment' for all our new or existing projects moving to the new delivery model. This will be accompanied by an overview guide of the model to allow our stakeholders to clearly understand how the Partnership will deliver moving forward.


If you have a question on any aspect of the Digital Office or Partnership, please email