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CUSTOMER SUCCESS FACTORIES - FREE MICROSOFT UK WORKSHOP

CUSTOMER SUCCESS FACTORIES - FREE MICROSOFT UK WORKSHOP
 
You are invited to a 
FREE 1 day workshop, co-sponsored by Microsoft and the Digital Office for Scottish Local Government, designed to help accelerate your Microsoft 365 end user adoption through the application of change management best practices.

If you are getting a handle on what resources, practices, and plans are need to GET VALUE from the licenses you own, then this workshop if for you! 

The workshop will provide you with hands on experience on how to build and execute your adoption plans. Giving you the foundation you need to structure your change management project, defining the keys to success and benefiting from solutions directly applicable to your project.
Date: Monday 2 March 2020
Time: 9:00 - 17:30
Venue: Waverley Gate, 2-4 Waterloo Place, Edinburgh, EH1 3EG

Who is this workshop for?
The workshop is aimed at Business Change Managers and those driving adoption and change management of Microsoft 365 within Scottish Local Authorities. Spaces are limited, so please forward this invite to the most appropriate individuals, but attendance is limited to two per organisation.

Agenda
 
08:30-09:00   Arrivals, Teas/Coffees and Pastries, Networking
09:00-10:30   Introductions and Why Change is Important
10:30-10:45   Microsoft’s Culture Transformation
10:45 -11:00   Define Business Outcomes - Vision
11:00-11:15    Break
11:15-11:30    Securing Executive Sponsorship
11:30-12:00    Define Use Case Scenarios
12:00-12:45    Lunch
12:45-13:00    What to use when
13:00-13:30    Capturing Success – KPI’s
13:30-14:00    Champions Network
14:00-14:15    Early Adopters Program
14:15-14:45    Communications & Awareness
14:45-15:15    Training         
15:15-15:30    Break
15:30-15:45     Resistance Management
15:45-16:00     Recognition & Rewards
16:00-16:30     Adoption Guide
16:30-17:00     Governance
17:00-17:15     Deployment Resources & Scaling 
17:15-17:30     Summary and Wrap Up

 
REGISTER FOR EVENT