2024 Highlights Day 10: Future-Proofing Telecare with the Data Programme

In 2024, the Data Programme achieved pivotal milestones, cementing its role in enabling data-driven decisions and optimising telecare services. Here’s an overview of the year’s key accomplishments and what they mean for the future of telecare.

Data Pathway Launch: A Milestone for the Digital Telecare Playbook

The Data Programme introduced the Data Pathway in the Digital Telecare Playbook, providing a dedicated framework for leveraging data throughout the telecare transformation journey. This new addition supports Telecare Service Providers in harnessing data insights to enhance operations and drive proactive service delivery.

Telecare Collaboration with TEC Cymru

A notable highlight of 2024 was the collaboration with TEC Cymru, showcasing the benefits of collaborative working. By combining expertise and resources, this partnership has unlocked innovative approaches and demonstrated the value of working together to improve outcomes.

Benchmarking: Failed Calls Collection

The introduction of failed calls collection to the Benchmarking process provides deeper insights into system performance and helps identify areas for improvement, ensuring that telecare services remain reliable and responsive.

Power BI Reporting Template

To streamline data reporting and visualisation, the Data Programme launched a Power BI Reporting Template. This tool empowers service providers to analyse performance data efficiently and communicate insights effectively, driving better decision-making at every level.

Realised and Quantified Benefits of Telecare

Throughout 2024, the programme worked to identify and quantify the realised benefits of telecare. By showcasing the measurable impact of telecare services, we’re providing a clear value proposition that supports the continued adoption of digital solutions.

TIF Adoption

The launch of the TIF (Telecare Information Framework) marked another significant milestone. This framework outlines a clear dataset to be adopted by Telecare Service Providers, helping to ensure that the data captured by services is standardised across Scotland.

As we reflect on 2024, it’s clear that data is at the centre of digital transformation. With the tools, strategies, and collaborations established this year, the Data Programme is well-positioned to support providers in delivering smarter, data-driven services in 2025 and beyond.

The journey continues, and we’re excited to see how these advancements will shape the future of telecare, benefiting both telecare service providers and the people they support.

Digital Telecare Website