Our Team

Martyn Wallace Martyn Wallace

Martyn Wallace

Chief Digital Officer.
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Meet Martyn, our Chief Digital Officer. Martyn founded the Digital Office back in 2016 to create and support accelerated digital change in partnership with Scottish councils in delivering critical front-line services whilst also balancing budgets. Martyn is the Senior Responsible Officer for Digital Telecare, working in close partnership with Technology Enabled Care, Scottish Government and Health & Care colleagues. Alongside his Digital Office duties, Martyn is chair of the Scottish Government’s Digital Identity Programme.

Before founding the Digital Office, Martyn enjoyed a rich and varied career, consulting with Private and Public Sector clients, whilst working for tech companies including Capita Secure Digital Solutions, Telefonica O2UK, BlackBerry, Computacenter, and Compaq - leading on digital innovation projects that drive real change.

A sought after speaker, Martyn has delivered keynote presentations all over the world focussing on Digital Transformation with his industry standing recognised by the many awards he has received including top 100 CIO’s in the UK, Regional Digital Leader (digileaders.com) and top 100 most influential people in UK IT (computerweekly.com)

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Colin Birchenall Colin Birchenall

Colin Birchenall

Chief Technology Officer.
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Meet Colin, our Chief Technology Officer. Colin has been with us from the start, partnering with Martyn to establish and grow the office. Colin brings a strategic and technical focus to the role, delivering improved outcomes from data and technology. A champion of collaboration, Colin’s work with colleagues in COSLA and Scottish Government is focussed on delivering national digital and data strategies, including the Digital Strategy for Scotland and the Health and Care Data Strategy. He leads our efforts on digital assurance and architecture for initiatives that impact on local government, and oversees our work on data, IoT, and common solutions. Colin's role with the Digital Office is part-time, the other half of his time is spent as the Chief Digital Officer for Glasgow City Council.

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Verity Hislop Verity Hislop

Verity Hislop

Senior Project Manager.
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Verity is the lead for Digital Leadership & Skills at the Digital Office for Scottish Local Government. She is currently leading multiple projects and work streams across skills, data and intelligent automation with key focuses on; Digital Maturity, Data Maturity, learning pathways, competency frameworks, operating models and cost value propositions.

Verity is passionate about exploring and implementing innovative solutions, to support public sector organisations, meet key government priorities and ministerial objectives at local, regional, and national levels. She values diversity and promotes equality through inclusive services and design and is skilled in creating a vision through strategical direction and collaboration, to help clients reach their goals and maximise outputs. 

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David Brown David Brown

David Brown

Business Relationship Manager. Digital Telecare.
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Meet David, the Business Relationship Manager for Digital Telecare, leading the team responsible for delivering Scotland’s Digital Telecare transformation programme. With a vast portfolio of experience, David has previously worked as a senior leader with Edinburgh Health and Social Care Partnership for over a decade. With a Post Graduate Diploma (PGDip) in Public Sector Leadership, you’ll find David focussed on Strategic Planning, Business and Organisational Development and Change Management within the Digital Office.

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Monika Ivanova Monika Ivanova

Monika Ivanova

Senior Project Manager.
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Meet Monika, our Senior Project Manager. An expert in her field, Monika’s extensive experience in project management and business analysis pairs with her self-driven and curious nature to fuel a passion for digital technology and the industry as a whole. Within the Digital Office Monika's expertise is put to good use, delivering projects and fostering common understanding among diverse and multi-functional teams. With a focus on people, Monika builds effective stakeholder relationships, communicating with clarity to deliver tangible value in all that we do. Monika manages the national M365 Cross-Organisation Collaboration Programme - working with Scottish Councils and NHS Scotland to drive improved outcomes for citizens.

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Colin McFadyen. Colin McFadyen.

Colin McFadyen.

Senior Programme Manager. Digital Telecare.
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Meet Colin, our Programme Manager for Digital Telecare. A vital part of this transformation unit, he leads the liaison with communication providers and our telecare partners in England and Wales. Prior to taking up this role, Colin could be found leading digital transformation projects across the public sector.

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David Ritchie David Ritchie

David Ritchie

Chief Information Security Officer.
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Meet Dave, our Chief Information Security Officer. You’ll find Dave leading all aspects of Digital Office cyber security and information governance, alongside providing support and guidance to members of the digital partnership. With 25 years experience leading ICT, digital development, and cyber security projects, Dave is dedicated to the mission of making local authorities secure - promoting a "Once for Scotland" approach to cyber security.

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Vivien Danks Vivien Danks

Vivien Danks

Project Manager. Digital Telecare.
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Meet Vivien, one of our Project Managers for Digital Telecare. Vivien supports Telecare Service Providers with their move to digital services. She provides vital help with issues whilst also working on a range of external innovation projects within Scottish Local Government including the socio-economic framework for telecare and as part of the steering group for DigiFest 2023. Vivien also works across our Digital telecare Playbook - developing a new Glossary that has since been adopted by Openreach. She has a wealth of experience working within a HSPC, alongside her extensive business and financial background working within the insurance industry when she managed the family insurance consultancy business and building society agency for many years. Vivien is also Prince 2 and Agile certified making her perfectly placed to manage our telecare projects

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Samantha Leonard Samantha Leonard

Samantha Leonard

Project Manager. Digital Telecare.
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Meet Sam, our Digital Telecare Project Manager. With a strong background in commercial, compliance, governance and finance, her experience has been gained working across the IT, energy and education sectors. Sam is the operational lead for the Shared ARC Programme, with her project and operational input proving to be invaluable in supporting our internal and external clients and customers.

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Chris Duffy Chris Duffy

Chris Duffy

Project Manager. Digital Telecare.
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Meet Chris, our Project Manager for Digital Telecare. With over a decade of experience, Chris is driving the transition from analogue to digital telecare. With an MSc in Strategic Project Management, Chris works collaboratively with key stakeholders across the public sector, developing innovative solutions that lead to effective outcomes. At the forefront of new ways of working, Chris has achieved Prince2 and Agile qualifications and is undertaking learning on PowerBI reporting. You’ll likely come into contact with Chris through Telecare Service Provider engagement meetings, working groups and through his work with our Digital Telecare Playbook.

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Isla Williamson Isla Williamson

Isla Williamson

Content and Engagement Manager. Digital Telecare.
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Meet Isla, our Content and Engagement Manager for Digital Telecare. Raising awareness for internal and external stakeholders, Isla translates complex concepts into clear, concise, and engaging content. With a wealth of experience in content creation, digital marketing, and stakeholder engagement, Isla is a member of the Chartered Institute of Marketing. Always at the forefront of marketing trends and developments, Isla is passionate about creating content that empowers and inspires others. Through sharing success stories, case studies and video content, Isla gets our message heard by informing audiences and inspiring action.

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Laura Fragapane Laura Fragapane

Laura Fragapane

Content and Engagement Manager. Digital Office.
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Meet Laura, our Content and Engagement Manager. On a mission to help local authorities accelerate their digital transformation, raising awareness of the Digital Office is what she’s all about. Laura makes things happen by developing clear, concise, and engaging communications that get our voice heard in a busy world. With a wealth of Local Authority experience, Laura is adept at first class stakeholder engagement, business analysis and process improvement. Her passion for user research ensures our messaging is always on point, supporting local authorities to drive service improvements for citizens.

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David Watson David Watson

David Watson

Enterprise Architect.
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Meet Dave, our Enterprise Architect at the Digital Office. He is responsible for leading Enterprise Architecture initiatives and providing support, guidance, and technical assurance to the Digital Partnership. With over 30 years experience across ICT disciplined, including 20 years in the Scottish Environment sector, Dave brings a wealth of knowledge across design and delivery. Dave leads the development of the Local Government Enterprise Architecture Community, supporting the implementation of common solutions across local government.

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Fiona Henderson Fiona Henderson

Fiona Henderson

Project Manager. Digital Telecare.
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Meet Fiona, one of our Project Managers for Digital Telecare. With over two decades of experience working within various sectors in Local Government, Fiona is supporting the analogue to digital transition. She has a BA in Applied Professional Development, focussing on change management, as well as experience in project delivery using Prince 2 and Agile methodologies. She has developed excellent working relationships over the years which will prove useful to support partnership working during this digital transformation process.

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Sharon Hannah Sharon Hannah

Sharon Hannah

Project Manager. Digital Telecare - Housing.
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Meet Sharon, one of our Digital Telecare Project Managers. With an emphasis on housing sector engagement, Sharon’s passion lies in using technology to support independent living. With 20 years experience in telecoms and a further 20 managing Bield's Alarm Receiving Centre (ARC), Sharon is perfectly placed to support the migration from analogue to digital telecare - a role she has previously undertaken at East Renfrewshire Council. With her focus firmly back on housing, Sharon is actively engaging with colleagues to review service offerings, develop digital solutions and move things forward.

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Erika Machan Erika Machan

Erika Machan

Project Coordinator. Digital Office.
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Meet Erika, providing assistance to a number of projects across the Digital Office Portfolio. Prior to joining the Digital Office, Erika was a trainee business consultant working with clients in the care sector and has further experience supporting the running of governance meetings for Elected Members within local government.

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Hayley McGlone Hayley McGlone

Hayley McGlone

Project Coordinator. Digital Telecare.
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Meet Hayley, our Project Coordinator for Digital Telecare. Hayley facilitates a number of projects across our Digital Telecare programme, putting her business support experience in a range of industries to good use. Prior to joining the team, Hayley provided administrative support for Graduate and Degree Apprenticeships within a University. Now, Hayley is delighted to be part of the Digital Telecare team, offering comprehensive support as we progress along our transformation journey.

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Reece Dickson Reece Dickson

Reece Dickson

Cyber Security Graduate Apprentice.
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Meet Reece, our Cyber Graduate Apprentice. With a passion for technology and trends, Reece is currently studying cyber security at Glasgow Caledonian University, whilst also supporting the Digital Office team on current projects including: The Shared ARC procurement process and launching the new Microsoft Security Working Group. Reece is dedicated to professional development and is currently participating in the Microsoft Enterprise Skilling Initiative, working towards becoming a Microsoft Certified CyberSecurity Architect Expert.

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Rebecca Paterson Rebecca Paterson

Rebecca Paterson

Project Coordinator. Digital Telecare.
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Meet Bex, one of our Project Coordinators for the Digital Telecare Programme. A project and business support professional with extensive experience working in local authorities across Scotland. Bex is always on hand to make things happen - assisting our team with project coordination. Prior to joining the Digital Telecare team, Bex worked in a Finance role and holds qualifications in Change Management, Agile, PM, Hospitality Operations and Finance. 

 

 

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Synnøve Frøiland Synnøve Frøiland

Synnøve Frøiland

Service Designer.
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Meet Synnøve, our Digital Office Service Designer. As a member of the Local Government Service Design Group, Synnøve is working on enhancing collaboration between councils and creating a range of products to support local government with implementing service design. Passionate about creating great public services, Synnøve is all about placing humans at the heart of things - ensuring problems are defined before solutions are actioned. Her service design experience comes from the retail and media industries, bringing a fresh perspective to the work of the Digital Office. Before finding her way to service design, Synnøve worked as a safety engineer in the oil and gas industry and holds a master’s degree in visual communication alongside her post graduate certificate in design thinking and innovation

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