LAURA FRAGAPANE

As well as having a Marketing degree, Laura has several years of experience working in Local Government. Laura previously worked in North Ayrshire Council, where she started as a Business Improvement Graduate within the Transformation Team. This role allowed her to enhance her academic achievements and skills by undertaking a range of training courses including: Lean Six Sigma, Agile, User Research and Project Management to help bring a fresh approach to their transformational journey. She also has council - wide project experience including supporting transformational projects such as the Introduction of Mobile Working for Field Workers and using Internet of Things technology to promote Agile working.

Her passion lies within conducting user research and creating user stories to make sure that the customers needs are at the heart of the process.