Customer Digital Interaction
Uncovering common digital interactions with citizens and building common process, data sets and solutions for Scottish local authorities.
Marketing Strategy *ALPHA*
To support the adoption of Customer Digital Interactions, an early example of a Marketing strategy is shown via a summary infographic.
Top 20 Customer Journeys & Generic Components *BETA*
This infographic shows the generic components that are common to online customer interactions.
Best Practice Case Studies
Insight into best practice from councils are their interactions with citizens. #
Coming soon in Release 4 is the Marketing Plan deliverable, looking at best practice for promotion and measurement of channel shift and the Generic Components/Common Processes and how they can be used to efficiently design digital services.