Digital Transformation Capabilities

The ability of Councils to deliver digital transformation in an agile manner, and on an ongoing basis, has the potential to leave a lasting legacy, therefore we believe that being a Digital Council should not just be measured in the live operational digital services that are offered, but also the ways in which Councils arrive there.

The capabilities required for digital transformation are not limited to technology implementation - with increasing focus on user experience and service design. This project will develop methods, and associated capabilities, for delivering Digital Transformation within Local Government in Scotland - developing communities, sharing best practice and developing training to embed the methods within the workforce, delivering improved digital transformation capability within the sector.


Creation and Development of Digital Transformation “Communities of Interest”
Creation of online and physical forums (including the creation of a standard Terms of Reference) for facilitating collaboration and sharing for establishing “Communities of Interest” for Digital Transformation for each of the key topics listed in Section 1.
List of Best practice case studies for digital transformation methods
The identification of best practice for digital transformation across local government and partner sectors that could be developed into case studies that could be signposted to via the Digital Office website and hosted via the Improvement Service/COSLA Innovation Exchange (for each of the key topics listed in Section 1).
Awareness and Communications Plan
The development of a plan to raise awareness of the benefits of digital transformation methods/capabilities and the work (and ultimate deliverables) of the project.
List of Partner Organisations
The identification of partner organisations to either 1) contribute to the Communities of Interest, 2) that can provide material that could be re-used (e.g. Scottish Government, NHS, GDS, etc.).
Prioritised list of handbooks and outline of proposed content for each
A prioritised list of handbooks that can be made available to the sector with an outline of proposed content, underpinned by a common template.
Training Plan
An outline plan for how training might be delivered. This needs to be high-level as the detail can be delivered once content has been delivered in the Alpha phase and in collaboration with the Digital Skills programme.