Digital Transformation Capabilities

The Digital Transformation Capabilities project aims to develop mindset, methods and associated capabilities to support the creation of good public services – a common language for transforming services.


Other digital leadership projects set out the vision for transformation however this needs to be underpinned by clear methods, design literacy standards and the capability and capacity to drive real transformation.


Many best practice capabilities for digital transformation have been evidenced in the private sector and public sector e.g. the Government Digital Service, that put the focus for digital transformation on the user experience and service design.


Councils have been using a range of change management practices which have been largely process led. However this project is about transforming not changing services therefore the approaches being used are mostly service or outcome led using methods such as Service Design, Open Innovation and Agile. The service led approaches focuses on citizens and are well suited to re-designing services from an outside-in perspective where a lot of engagement is required with citizens (this is true “transformation”). The outcome led approaches tend to focus on solving big civic challenges where no obvious solutions exist and a more speculative approach is needed. 



Introduction to Agile leaflet
An insight into the available tools which can be used and inspiration from partner councils who have already implemented Agile through some great case studies.

Using Agile in Scottish Local Government Introductory Webinar
Our most popular webinar to date, we were joined by our fantastic colleagues from Angus, Fife and Orkney Islands Council who shared their experiences on using agile approaches to transform services in Scotland.

Case studies 

Benefits Realisation

Benefits Realisation in Scottish Local Government Webinar
A webinar introducing benefits realisation, highlighting the importance of using this when delivering projects in your organisation and an insight into the experience and tools used by Perth and Kinross, North Ayrshire, South Lanarkshire and Western Isles Council.

Benefits Realisation Workshop
A workshop aimed to give an introduction to what benefits realisation is and why it's important to measure the benefits of a project within your organisation. 


Open Innovation

Open Innovation Webinar Series
Following on from our Taster Session in June 2018, we have launched a webinar series which will explore the deliverables of the Open Innovation project and gain an insight into the challenges undertaken by local authorities in Scotland. Webinars to date include:


Open Innovation Taster Event
An introductory workshop exploring what open innovation is and the use of this method to truly transform services across Scottish Local Government. 


Service Design

Service Design in Scottish Local Government Webinar
Steven Kyle, Changing for the Future Programme Manager at Dundee City Council presents an introductory webinar to Service Design in Scottish Local Government which explores how we can use this capability to transform the way we deliver services to our citizens.

Service Design 3 Day Champion Course
We are over half way towards creating Scottish Approach to Service Design Champions across all our Partnership Councils. 44 staff representing 24 different Scottish councils have completed the 3 day champion course to date with 28 more places filled for dates in March. This course is run by the Scottish Government as part of Scottish Approach to Service Design. Contact info@digitaloffice.scot for more information.


Service Design for Scottish Local Government - Training and Mentoring Programme Development
We are delighted to have Steven Kyle, Changing for the Future Programme Manager at Dundee City Council, working on behalf of the whole Digital Partnership to examine the best options to create a longer term Scottish Approach to Service Design Training and Mentoring Programme for staff within the Digital Partnership. This programme will include leadership training and will potentially involve mentoring teams of staff to use service design with live challenges. Steven is working very closely with Scottish Government (Office of the Chief Designer) on a joint programme to realise the Scottish Approach to Service Design vision that the people of Scotland are supported and empowered to actively participate in the definition, design and delivery of their public services (from policy making to live service improvement).

Service Design Taster Sessions

Taster events introducing the principles of service design and how it might apply to your work. 




Provision of templates, case studies, methods and standards.


Community of Interest (Live)
Meet-ups to develop networks for learning, sharing and mentoring from across different services e.g. IT, HR, change, policy, customer services and digital. 


Leadership Programme
Materials/workshops to raise awareness of importance of transformation methods at senior leadership level (link to digital skills).


Model for Capacity Building
How can we build capacity for digital transformation, what professional roles we need and what resources do we have to upskill (linked to digital skills project).



Coming soon in Release 5 are introductory leaflets for service design and open innovation and an online playbook (providing a link between methods, resources and case studies for each stage).